Help Center


The users can redeem the voucher after the subscription is ended or before the new subscription is started.  The users can click in any of the film and type the voucher code in the pop-out window and enjoy the new subscription.

Gift Voucher

The users can purchase the gift voucher using their credit card and the voucher code will be sent to the email address of other users or someone who is not even a user of CathayPlay. The gift balance can then be used to purchase subscriptions. The users can view it under their profile once they will log into CathayPlay. Navigate to “Profile”-->” Gift Voucher”. Type the gift voucher “Amount” (the amount that you want to send as a gift). Type the &...View More

Change Password

STEP 1 After login in, please choose the 'PROFILE' menuStep 2 Please enter the new passowrd in "Enter your Password" and "Confirm Password"Step 3 Click the button "Update Profile"

Cancel the membership

The auto-renewal subscription will be follow the GMT timezone. Please make sure you cancel subscription before the last day of your current subscription date to prevent auto-charges for the next cycle.  Step 1 Click the user's menu on the menu bar and choose "MY PLANS" Step 2 Click the button "Cancel Subscription", Then your subscription will not be auto-renewed on the next due date. 
0:00 0:00