Help Center

WHY CAN'T I RECEIVE THE UPDATE EMAIL FROM CATHAYPLAY.COM?

We will send the update email every Thursday. It should bedeliveried to your mailbox no later than Friday. But If you already check you Junk mailbox and still don't find it. Please feel free to Contact Us.

HOW CAN I PREVIEW A FILM BEFORE BUYING IT?

Each movie can be watched for free for 2 minutes, which is basically the length of a trailer. During this period you can also move the progress bar to preview the film. For some films there is a trailer. In addition, we will provide the link of IMDB , Douban and some links to the film reviews, we hope to help you understand this movie more.

HOW LONG IS THE EFFECTIVE WATCHING PERIOD AFTER I PURCHASE A MOVIE?

There are different policies applied for different service: Pay-Per-View   Pay-Per-View (a “PPV”) is a type of CATHAYPLAY service by which a Customer can purchase a film or a bundle of films to watch via Device.    In PPV you can watch the film according to the following conditions: 1) Number of Views: Unlimited; 2) Access Period: 14 days. For how long the content can be accessed by the Customer after purchasing it. Once the access perio...View All

WHERE CAN I FIND THE MOVIES THAT ARE STILL IN THE EFFECTIVE VIEWING PERIOD AFTER I PURCHASED?

Those movies can be seen in the "My Library" at your name's drop-down menu at the top menu of the site. Or Click MY LIBRARY

HOW CAN I CHANGE THE SUBTITLE OF A MOVIE?

Currently only English and chinese subtitle is available. The subtitle are embed for most of movies. some of movies the subtitle can be choosed in PLAYER.  

CAN I CANCEL MY SUBSCRIPTION AT ANY TIME I WANT?

Yes, you can cancel your subscription at any time you want if you purchased a subscription plan. But, remember that, once you cancel your subscription you will not be able to access any content from our website. However, you can browse our website.

CAN I PLAY/PAUSE VIDEO BY USING MY KEYBOARD?

Yes, you can press the Spacebar of your keyboard to play/pause the video.
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